BPO Specialist

About the role

You're the operator that keeps a client's back office humming — data entry, reconciliations, invoice processing, content moderation, order management — depending on the engagement. SLA-driven, error-budget-driven, with a clear playbook to execute every day.

What you'll do

• Execute the assigned back-office process to documented SLAs.
• Maintain quality at or below the agreed error rate.
• Flag exceptions and route them through the right escalation lane.
• Suggest process improvements based on what you see day-to-day.
• Help maintain the operating manual for your queue.
• Cover scheduled shifts reliably — the queue depends on it.

What we're looking for

• Detail-oriented to a fault. Errors stick to you.
• Comfort with spreadsheets, basic SQL or no-code automation a plus.
• Strong written English. Multilingual ability welcome.
• Predictable shift availability.
• Prior BPO, ops, finance or data-entry experience preferred.
• Comfortable in a queue-based, SLA-driven environment.

What you get

• Fully remote, schedules aligned to US or EU hours.
• NDAs and confidentiality on every engagement — your work is protected.
• A dedicated lead and a team that has your back, even on tough accounts.
• Clear scope, clear SLAs, clear expectations. No mystery work.