Overview
About the role
You're a senior leader inside the consulting org. You own our most strategic accounts directly, set the standard for how Outbridge engagements run, and mentor the Experience and First Consultants underneath you. You influence what the company sells and how it delivers.
Responsibilities
What you'll do
- Personally own 2–4 of Outbridge's strategic accounts.
- Set the engagement playbooks the wider consulting team operates from.
- Mentor Experience and First Consultants — review their accounts, coach their judgement.
- Partner with sales on enterprise pitches and scoping.
- Drive cross-account post-mortems and feed lessons back into the playbooks.
- Represent Outbridge in client steering committees and quarterly reviews.
Profile
What we're looking for
- 8+ years in consulting, customer success, or BPO engagement leadership.
- Comfortable owning a multi-million-dollar book of business.
- Demonstrable people-leadership track record.
- Excellent written and spoken English; second language a plus.
- Strategic judgement on commercial trade-offs.
- Operates as a peer to client executives — not as a vendor.
Benefits
What you get
- Fully remote, schedules aligned to US or EU hours.
- NDAs and confidentiality on every engagement — your work is protected.
- A dedicated lead and a team that has your back, even on tough accounts.
- Clear scope, clear SLAs, clear expectations. No mystery work.