Overview
About the role
As a Rotations Liaison Manager (RLM) you're the connective tissue between clients and their rotations. You confirm schedules, chase down missing details, answer questions fast and keep everyone aligned so rotations start and finish without surprises. Along the way you spot opportunities — extensions, renewals, referrals — and close them. Customer support, coordination and sales, all in one seat.
Responsibilities
What you'll do
- Coordinate rotation schedules end-to-end — confirm details, follow up, keep everyone aligned.
- Handle inbound inquiries by phone, email and chat within SLA — clear, warm and on-brand.
- Support clients through active rotations and resolve issues within your authorised scope.
- Spot and close sales opportunities: extensions, renewals, referrals and new engagements.
- Keep schedules and the CRM current so the whole team sees the same picture.
- Cover scheduled shifts aligned to US business hours — predictable coverage matters.
Profile
What we're looking for
- 3+ years in customer support, coordination, scheduling or sales — ideally a mix.
- Highly organised — you track many moving pieces without letting one drop.
- Confident on the phone and polished in writing.
- Calm under pressure when schedules shift and clients need answers now.
- Comfort with HubSpot, Zendesk, Intercom or a similar CRM / support stack.
- Predictable availability across US business hours.
Benefits
What you get
- Fully remote, with schedules aligned to US hours.
- NDAs and confidentiality on every engagement — your work is protected.
- A dedicated lead and a team that has your back, even on tough accounts.
- Clear scope, clear targets, clear expectations. No mystery work.